Bounding Higher Covid-19 Procedures and Policies

Bounding Higher is working hard to provide an environment that is as safe and healthy as possible for families and staff. Policies are  updated on an ongoing as-needed basis, in accordance with WorkSafe BC, BC Ministry of Health, College of Speech and Hearing Health Professionals of BC, and the BC Centre for Disease Control.

We require all staff and clients including family members comply with, the following guidelines.


Home therapy services will be considered on a case by case basis depending on the client’s need and whether they are an appropriate candidate for virtual services. Sessions will be availble via teletherapy, whenever possible, and when it’s appropriate.


Staff and clients must wash hands upon entering and exiting each house.

Staff, clients and members of the family are required to wear masks for each session. We will make exceptions to young children or clients who cannot tolerate masks on a case-by-case basis.

The recommendation is that staff, and clients keep a reasonable distance from each other whenever possible, a minimum of 2 meters.

Our staff will ensure that all shared equipment and materials are cleaned and sanitized between use. The cleaning procedure includes books, toys, computers, and devices.


Symptoms of COVID-19 are similar to other respiratory illnesses and seasonal allergies. An appointment must be cancelled immediately if either the client/family member or the therapist presents with even mild symptoms that may be signs of COVID-19 including:

  • –  fever
  • –  cough
  • –  chills
  • –  shortness of breath
  • –  sore throat or pain with swallowing
  • –  loss of sense of smell
  • –  headache
  • –  muscle aches
  • –  fatigue and loss of appetite

Any staff member or client who is recovering from such symptoms must wait a minimum of 24 hours being free from fever and cough before returning to work.

If any staff member or client has come in contact with a suspected COVID-19 case, they are to self-isolate with no in-person sessions until they have received clearance from their medical practitioner.

If a client’s living situation is considered to be a “high risk” for exposure to COVID-19, we will review such clients on a case-by-case basis, to determine when this client may be able to visit us in-person.

If the staff or client/member of their family has travelled outside of Canada, all in person sessions will be cancelled for 2 weeks

After booking an in-home session, clients will receive a COVID-19 documents to review all policies

Clients at a higher risk for health difficulties and/or weakened immune systems should consider alternatives for care and postpone treatment.


All staff, therapists, parents, guardians, and clients must understand that while we are taking the recommended measures to prevent the spread of infection, we cannot reduce the risk of infection to zero.

© MacKay 2017